Privacy Policy

1. Introduction

MetaClip ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use metaclip.app (the "Platform").

By using MetaClip, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you directly provide to us:

• Account Information: Name, email address, username, password, and profile information
• Payment Information: Payment details processed through Stripe Connect, including bank account information for payouts
• Profile Information: Bio, profile picture, and other optional profile details
• Communications: Messages, feedback, and support requests you send to us
• Campaign Data: Information about campaigns you create or submissions you make

2.2 Social Media Account Data

When you connect your social media accounts, we collect:

• YouTube: Channel information, video metadata, view counts, engagement metrics, and analytics data
• TikTok: Profile information, video data, view counts, likes, comments, and shares
• Instagram: Account information, Reels data, engagement metrics, and insights
• Access Tokens: OAuth tokens to maintain connection with your social media accounts

We only access public information and analytics data that you authorize. We do not post content on your behalf without your explicit permission.

2.3 Automatically Collected Information

We automatically collect certain information when you use the Platform:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on the Platform, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

2.4 Information from Third Parties

• Authentication Services: Information from Clerk authentication service
• Payment Processors: Payment and transaction data from Stripe
• Analytics Providers: Aggregated usage statistics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Platform Operations

• Create and manage your account
• Process campaign submissions and payments
• Track video performance and campaign metrics
• Verify content authenticity and compliance
• Calculate and process payouts

3.2 Communication

• Send transactional emails (campaign updates, payment confirmations)
• Respond to your inquiries and support requests
• Send important platform updates and announcements
• Notify you of new campaigns or opportunities (with your consent)

3.3 Platform Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and analytics
• Optimize user experience and performance

3.4 Security and Compliance

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Comply with legal obligations and regulations
• Protect the rights and safety of our users

3.5 Marketing (With Consent)

• Send promotional emails about new features
• Share relevant campaign opportunities
• Conduct surveys and request feedback

4. How We Share Your Information

4.1 Campaign Participants

When you submit content to a campaign, we share relevant information (username, social media metrics, content data) with the campaign creator to evaluate your submission.

4.2 Service Providers

We share information with trusted third-party service providers:

• Clerk: Authentication and user management
• Stripe: Payment processing and payout distribution
• MongoDB Atlas: Database hosting and data storage
• Vercel: Website hosting and infrastructure
• Social Media Platforms: YouTube, TikTok, Instagram for content tracking

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal processes
• Government or regulatory requests
• Protect our legal rights and property
• Investigate fraud or security issues
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually for research, analytics, or marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest
• Access Controls: Strict access controls limit who can view your data
• Authentication: Secure authentication through Clerk with modern security standards
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: Some data may be retained for legal and compliance purposes
• Campaign Data: Submission and performance data retained for record-keeping
• Financial Records: Payment data retained per legal requirements (typically 7 years)

You can request deletion of your data by contacting us at support@metaclip.app, subject to our legal obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request a copy of your personal data
• Receive your data in a structured, machine-readable format

7.2 Correction and Updates

• Update inaccurate or incomplete information
• Correct errors in your profile data

7.3 Deletion

• Request deletion of your account and personal data
• Subject to legal retention requirements

7.4 Opt-Out

• Unsubscribe from marketing emails
• Disable cookies (may affect functionality)
• Disconnect social media accounts

7.5 Objection and Restriction

• Object to certain data processing activities
• Request restriction of data processing

To exercise these rights, contact us at support@metaclip.app. We will respond within 30 days of your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Understand how users interact with the Platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

9. Children's Privacy

MetaClip is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information. If you believe a child has provided us with personal information, please contact us at support@metaclip.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Compliance with applicable data protection frameworks

11. Third-Party Links

The Platform may contain links to third-party websites and services (including YouTube, TikTok, and Instagram). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@metaclip.app with "California Privacy Rights" in the subject line.

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, contractual necessity, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on the Platform
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@metaclip.app
• Website: metaclip.app
• Privacy Requests: privacy@metaclip.app

For data protection inquiries, please include "Privacy Request" in the subject line. We will respond within 30 days of receiving your request.